Friday, May 8, 2015

How to Report a Problem with the Online Records on FamilySearch

Earlier this month while on, checking the Tables for Aywaille, Liege, Belgium, I came across a misplaced register: Tables of Barchon, Liege, Belgium

It's not the first time I have reported an error and realize some people might be intimidated by the idea of reporting one, especially if they don't speak English.

At the top of the page on the right you will see "Get Help"
You have your choice of
- Calling, which is sometimes easier but not always.  You have to be grateful for these volunteers but they are often in over their heads with Belgian records.
- Chatting - I haven't tried this
- Sending a message - the simplest way I find to gather your thoughts completely and explain the problem completely.
- Finding Help locally will be of no use for this purpose

You will also not the "Self-Help" options on the left.
Not helpful for this purpose either but good to know it's there if you run into a problem.

So let's click on "send a message"

You will need to fill out the form with your contact information.

You will also need to select a category for your message. In this case, you will want to click on "Records"

Remember to give your message a title.  In this case I chose "Misplaced register"
Be aware that they will want to reproduce your problem so you will need to copy the page link
 and Paste it in the "Details" portion of the form along with a short explanation of the problem.

then click "Send"
They will answer you and give you a case number.
Hopefully it's an easy fix and you will find the problem resolved.
Sometimes it takes longer.
I received an email concerning another case where they said the pages were missing from a register..
Nothing to do when that's the case.
Although sometimes, it's an oversight on the part of the person either doing the microfilming or doing the digitizing.
If you feel this is the case, insist...
A blurry page report might encourage to revisit the originals and make a duplicate copy.

The Belgian Archives site is a little more complicated for the English speaker but if you find a problem, it is always best to report it...  The next article will show you how.